Privacy Policy

Introduction

Welcome to www.rolanresumes.com (referred to as the “Site” or “we”). This Privacy Policy governs how we collect, use, disclose, and protect your Personal Information when you visit our Site or engage in transactions with us. We prioritize the security and confidentiality of your Personal Information and are committed to complying with applicable privacy laws and regulations. Please take the time to read this Privacy Policy carefully to understand how we handle your information.

Contact Information

If you have any questions about this Privacy Policy, our privacy practices, or if you wish to make a complaint, please contact us by clicking here.

Collection of Personal Information

When you interact with our Site, we collect various types of Personal Information necessary to provide you with our services and products. The types of Personal Information we collect may include:

Device Information:
– Purpose of collection: We collect device information to ensure the proper functioning and optimization of our Site. This includes identifying your device’s IP address, browser type, time zone, and the cookies installed on your device.
– Source of collection: Device information is collected automatically when you visit our Site through technologies such as cookies, log files, web beacons, tags, or pixels.
– Examples of collected data: IP address, browser type, device type, time zone, and specific cookies installed on your device.

Order Information:
– Purpose of collection: To fulfill your orders, process payments, arrange for shipping, and provide you with invoices and order confirmations. We collect information such as your name, billing address, shipping address, payment information (including credit card details), email address, and phone number.
– Source of collection: Order information is provided by you directly when you make a purchase on our Site.
– Examples of collected data: Name, billing address, shipping address, payment information (including credit card details), email address, and phone number.

Customer Support Information:
– Purpose of collection: To provide customer support services, we collect information such as your email address and phone number when you contact our support team.
– Source of collection: Customer support information is voluntarily provided by you during interactions with our support team.
– Examples of collected data: Email address, phone number.

Third-Party Services

In order to operate our Site effectively and provide you with the best possible experience, we utilize various third-party services. These services may collect and process your Personal Information on our behalf. Our third-party service providers include:

– WooCommerce: Provides website hosting and facilitates order processing.
– Google Inc.: Offers user analytics services to help us understand how visitors use our Site.
– Stripe: Manages payment processing and fraud prevention.
– Corjl: Provides infrastructure services for hosting files.
– Hostinger: Offers infrastructure services as a hosting provider.
– Microsoft Corporation: Provides user analytics and advertising services.
– QuickBooks and Zero: Used for accounting purposes.
– Zoho: Manages email services.
– WooCommerce Payments: Ensures secure payment processing.
– Cookies: Facilitates cookie consent and management.
– CusRev and Jetpack: Utilized for customer review management and additional user analytics.
– IndependentAnalytics: Provides analytics services.
– WP Mail SMTP and ZeptoMail: Used for email communication.
– Lead Connector: Facilitates communications, email management, payments, and order processing.

Resume Data Retention Policy

We will keep your account and resume template data active for the lifetime of our service, providing you with the opportunity to renew or access your data when needed. However, we cannot guarantee the indefinite retention of this data, and we strongly advise you to maintain personal backups of your resume files.

If you wish for your resume data to be permanently deleted after your subscription expires, you may contact our support team to request data deletion. Upon receiving your request, we will process it within 72 hours to ensure the permanent deletion of your resume data.

Sharing of Personal Information

We may disclose your Personal Information to third-party service providers to assist in providing our services and fulfilling our contractual obligations to you. These disclosures may also occur to comply with legal requirements, respond to lawful requests for information, or protect our rights.

Compliance with GDPR and CCPA

We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA):

– GDPR Compliance: If you are a resident of the European Economic Area (EEA), we process your Personal Information based on lawful bases such as consent, contract performance, and legitimate interests. You have the right to access, rectify, erase, and port your Personal Information. Your data may be transferred outside of the EEA, including to Canada and the United States.

– CCPA Compliance: We do not sell your Personal Information. California residents have the right to request access to and deletion of their Personal Information.

Minors

Our Site is not intended for use by individuals under the age of 18. We do not knowingly collect Personal Information from minors. If you are under 18, please do not use our Site, services, or provide any Personal Information to us.

Data Deletion Requests

If you wish to request the deletion of your Personal Information or have any questions regarding your privacy rights, please contact us by clicking here.

Use of Personal Information

We use your Personal Information to:
– Provide and deliver products and services to you.
– Process your payments and complete transactions.
– Communicate with you, including customer support and marketing communications.
– Enhance and improve our Site, products, and services.
– Comply with legal obligations and protect our rights.

We use cookies and similar technologies to enhance your experience on our Site. Cookies help us remember your preferences, analyze Site usage, and deliver personalized content and advertising. You can manage your cookie preferences through your browser settings; however, disabling cookies may affect your ability to access certain features of our Site.

Updates to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or regulatory obligations. We will notify you of any material changes by posting the updated Privacy Policy on our Site.

Complaints

If you have concerns about our handling of your Personal Information or our response to privacy-related inquiries, please contact us by clicking here. If your concerns are not resolved, you may lodge a complaint with the relevant data protection authority.

If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us by clicking here.

This Privacy Policy aims to provide comprehensive information about how we handle your Personal Information, ensuring legal compliance and transparency in our data processing practices. Please review this Privacy Policy regularly for updates and changes. We are committed to protecting your privacy and providing you with the highest level of service.

Last Updated: 26th September 2024